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Home > Customer Service

Customer Service

At Coppin's Hallmark Shop we are committed to making sure you are satisfied with your experience with our company. As one of the largest gift retailers both in stores and online, we know we have to serve each and every customer well to maintain our reputation and encourage our customers to come back over and over again. If you have any questions, please don't hesitate to contact us by email at shopcoppin@msn.com or phone 435-752-3377. If for some reason we can't answer the phone, please leave a message or email and we will respond shortly.


Refund, Returns and Cancellation Policies:

Coppin's Hallmark Shop offers a complete satisfaction guarantee. If you are not satisfied with your online purchase it may be returned within 15 days after purchase for a full refund. Please e-mail us at shopcoppin@msn.com or call us at (435)752-3377 for a return authorization number. Once your package is received in unused condition, we will issue a full refund less shipping. If you received free shipping, we will deduct the cost of shipping from your refund.



Frequently Asked Questions:

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. For orders under $30.00 you may choose standard shipping for $4.95 or expedited for $7.95. For orders over $30.00 you may receive free standard ground shipping or for $2.95 your order may be shipped expedited.

Q: How long will it take to receive my shipment?
A: This varies depending on your location. All orders are shipped out the same day if received by 3:00 p.m. MDT. If received after 3:00 it will ship out the next working day. We use either United States Postal Service or Fed Ex to ship packages. The size and weight of your shipment determines which of these two shipping companies we choose to ship your order. For standard ground shipping with both USPS and FEDEX it is estimated that it will take 3-9 days depending on your location. For expedited shipping it is estimated to take 2-5 days. Currently we ship only in the continental United States.

Why don't I see all Hallmark products on your site?
Coppin's Hallmark Shop is an independently owned and operated gift store, and in our brick and mortar stores we sell an excellent selection of Hallmark gifts, Hallmark Cards and other Hallmark products, however, due to licensing restrictions, we are not permitted and do not sell any Hallmark products online. You may see promotions and product information for Hallmark gifts on our website announcing our in-store offering, but they can only be purchased in store. We continue to represent and sell many of the top branded gift ideas in the industry and look forward to bringing you many new and fun gift ideas.

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